Check our privacy policy

 
Effective Date: 1st June 2026
Last Updated: 27th August 2026

Privacy Policy:

Privacy at a Glance:

We believe privacy should be simple to understand. Here's a quick summary of how we protect your information:
  • We only collect the information we need to provide and improve our services.
  • We never sell your personal information to third parties.
  • You remain in control of your public profile and can update or remove your listing at any time.
  • We protect your information using appropriate technical and organisational security measures.
  • We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
  • We only share information where necessary, such as to comply with legal obligations or to support the operation of our services.
  • You have rights over your personal information, including the right to access, correct or request deletion of your data where applicable.
  • If you have any questions, we're here to help. Simply contact us via the Contact Us form on the Therapy World website.

At Therapy World, we are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently. This Privacy Policy explains how we collect, use, store and protect your personal information when you use the Therapy World website, create a therapist profile, contact us or use any of our services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 
Therapy World is an online directory designed to help members of the public connect with qualified therapists and related professionals.

Therapy World is operated and managed by Therapy World Ltd. (Company No. 17363890, registered in England and Wales, Registered Office: 128 City Road, London, EC1V 2NX, UK), which acts as the Data Controller for personal information collected through the Therapy World website. Website platform development and technical hosting services are provided by WebMind Ltd.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the Contact Us form available on the Therapy World website.
 
Depending on how you use Therapy World, we may collect and process the following information:

Personal Information:
This may include:
  • Name
  • Email address
  • Telephone number
  • Business name
  • Practice address
  • Billing information (where applicable)
  • Any other information you voluntarily provide

Professional Information:
For therapists and professionals registering with Therapy World, this may include:
  • Qualifications
  • Professional memberships
  • Professional registrations
  • Accreditations
  • Insurance information (where applicable)
  • Areas of expertise
  • Therapeutic approaches
  • Practice locations
  • Availability
  • Profile photographs
  • Website and social media links
  • Any information submitted for inclusion within your directory profile

Website Usage Information:
When you visit our website, we may automatically collect information including:
  • IP address
  • Browser type and version
  • Device information and screen resolution
  • Operating system
  • Pages visited, referral sources, and exit paths
  • Time spent on pages and session duration
  • Aggregated user interaction and engagement data (such as clicks, scrolling, and navigation paths collected via Google Analytics and Microsoft Clarity; sensitive form inputs, passwords, and private communications are strictly masked and never recorded)
  • Cookies and similar tracking technologies
 
We use your information to:
  • Create and maintain your Therapy World account and directory listing.
  • Display your public therapist profile.
  • Respond to enquiries and provide customer support.
  • Communicate important service updates.
  • Verify professional information where reasonably necessary.
  • Maintain the quality, integrity and security of the Therapy World directory.
  • Improve website functionality, visitor journeys, and user experience (utilising aggregated analytics and telemetry services including Google Analytics and Microsoft Clarity).
  • Administer any services you request, including Enhanced DBS Checks where applicable.
  • Comply with legal, regulatory and accounting obligations.
  • Prevent fraud, bot abuse, or misuse of our services.
 
Under UK GDPR, we process personal information using one or more of the following lawful bases:
  • Contract – where processing is necessary to provide the services you have requested.
  • Legitimate Interests – where processing is necessary to operate, improve and protect Therapy World, provided your rights do not override those interests.
  • Legal Obligation – where we are required to comply with applicable laws or regulatory requirements.
  • Consent – where you have given your permission, for example for optional communications or where consent is otherwise required.
 
Information included within your Therapy World profile is intended for public display.

Depending on the information you choose to provide, this may include:
  • Name
  • Business name
  • Professional qualifications
  • Professional memberships
  • Practice locations
  • Contact details
  • Areas of expertise
  • Therapeutic approaches
  • Profile photographs
  • Website links
  • Profile description
  • Any other information you choose to publish

Please ensure that any information submitted for publication is accurate and kept up to date.
 
To enhance accessibility and assist individuals seeking mental health support, Therapy World supports modern search technologies, including Web Model Context Protocol (WebMCP) standards for AI browsing agents (such as Google Gemini, Chrome Agentic Browsing, and assistive technologies).

Under these automated search tools:
  • Public Directory Only: Only publicly available therapist directory information (such as name, profession, therapeutic approach, practice location, and public bio) and emergency helpline resources are made accessible to AI agents for search queries.
  • No Private Data Exposed: Private account credentials, billing details, client communications, and non-public therapist information are strictly excluded and never made available to AI browsing tools.
  • Read-Only Access: All WebMCP tools operate in a secure, read-only mode to prevent unauthorized mutations or automated form submissions.
 
To help maintain the quality and integrity of the Therapy World directory, we may verify certain professional information you provide, including qualifications, professional memberships, registrations, accreditations, insurance details and Enhanced DBS status where appropriate.

Verification helps us maintain a trusted directory for both therapists and members of the public.
 
Where you apply for an Enhanced DBS Check through Therapy World, additional personal information may be collected and processed solely for the purpose of administering your DBS application in accordance with applicable legal and regulatory requirements.

Information relating to DBS applications will only be used for the purposes for which it was collected.
 
We do not sell your personal information.

We may share information only where necessary:
  • To comply with legal obligations.
  • With trusted service providers who support the operation of Therapy World.
  • To protect the rights, safety or security of Therapy World, its members or the public.
  • Where you have provided your consent.
  • Where required by law or a court order.

Any third parties processing information on our behalf are required to keep your information secure and process it only in accordance with our instructions.
 
Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with UK GDPR to protect your information.
 
We take the security of your information seriously and implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

While we take reasonable steps to safeguard personal information, no website or electronic transmission can ever be guaranteed to be completely secure.
 
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

In general:
  • Therapist account information will be retained while your profile remains active.
  • Where a profile is removed, information will normally be retained only for as long as reasonably necessary to comply with legal, accounting or regulatory obligations, resolve disputes or enforce our agreements.
  • Information that is no longer required will be securely deleted or anonymised where appropriate.
 
Under UK GDPR, you have the right to:
  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of your personal information where applicable.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Withdraw consent where processing relies on consent.
  • Request a copy of your personal information in a portable format.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

Further information about your rights is available from the Information Commissioner's Office.
 
Therapy World uses cookies and similar technologies (including session cookies, security tokens, Google Analytics, and Microsoft Clarity) to improve website functionality, analyze visitor traffic, understand user navigation, and enhance your browsing experience.

You can control, block, or delete cookies through your browser settings. For detailed information regarding the individual cookies we use, their purposes, retention periods, and opt-out options, please review our comprehensive Cookie Policy.
 
Our website may contain links to third-party websites, including therapist websites and external organisations.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing personal information.
 
Therapy World is intended primarily for adults seeking therapy services and professional information.

We do not knowingly collect personal information directly from children through our website.
 
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection requirements.

Any updates will be published on this page together with the revised "Last Updated" date. Where appropriate, registered members may also be notified by email.
 
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the Contact Us form on the Therapy World website.

If you remain dissatisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters.