Therapy World is intended for appropriately qualified practitioners who meet the directory's membership requirements.

Depending on your profession and area of practice, you may be asked to provide information about your professional qualifications, professional membership, registration or accreditation.

You can apply to join Therapy World through the therapist registration process on the website.

During registration, you will be asked to provide information about your professional qualifications, professional membership or registration, experience, therapeutic approaches, areas of expertise and the services you offer.

Your profile should provide prospective clients with a clear and accurate picture of your professional practice.

Depending on the profile fields available, this may include:

• Professional qualifications
• Professional memberships, registration or accreditation
• Areas of expertise and specialisms
• Therapeutic approaches
• Client groups you work with
• Session types offered
• Location
• Online or face-to-face availability
• Session fees
• Professional experience
• Contact or booking information

Therapists are responsible for ensuring that the information displayed on their profiles is accurate and kept up to date.

Therapy World has professional membership and registration requirements for practitioners joining the directory. Requirements may vary according to the profession and the nature of the services offered.

Please refer to the current Therapist Terms & Conditions or registration information for the requirements applicable to your profession.

Yes. Therapy World carries out a verification process for therapists who wish to have a Verified badge displayed on their profile.

Therapists are asked to provide information and, where required, supporting evidence relating to their professional qualifications and relevant professional membership, registration or accreditation.

Therapy World checks the information submitted against information held by the relevant professional body or organisation, such as BACP, NCPS or other recognised professional organisations.

Where the information provided cannot initially be matched, Therapy World may request additional supporting documentation.

A Verified badge is only awarded when Therapy World has completed its checks and is satisfied that the submitted information matches the relevant professional records.

Therapists who have not completed the verification process will not display a Verified badge on their profile.

A Therapy World profile provides you with an opportunity to introduce your professional practice to people actively looking for counselling, psychotherapy and related therapeutic support.

A well-written profile can help prospective clients understand:

• Who you are
• Your professional qualifications and experience
• The issues you work with
• Your therapeutic approach
• Who you work with
• Whether you offer online or face-to-face sessions
• Your location
• Your fees
• How prospective clients can contact or book with you

Yes. Therapists can update their profile information to ensure that prospective clients have access to current information about their practice.

Please keep your qualifications, professional memberships, areas of expertise, fees, availability and contact information up to date.

Where the relevant profile facility is available, therapists may provide their professional website details.

Therapists are responsible for ensuring that any information and links included in their profile are accurate and appropriate.

Yes. Therapists can indicate the types of sessions they offer, which may include online, telephone, face-to-face or hybrid therapy, depending on their individual practice.

Where the Therapy World profile system allows multiple locations to be listed, therapists can provide relevant practice locations so that prospective clients can find them more easily.

Please ensure that all locations listed accurately reflect where you currently offer services.

Yes. Therapists are encouraged to provide clear and accurate information about the areas in which they have appropriate professional experience and expertise.

Examples may include anxiety, depression, trauma, bereavement, relationship difficulties, ADHD, autism, neurodiversity and many other areas.

Therapists should only describe themselves as specialists or experts where this accurately reflects their qualifications, training and professional experience.

Clients may contact therapists directly using the contact facilities provided on their Therapy World profile.

Depending on the services available, clients may also choose to use Therapy World's matching and booking service.

Yes. Therapy World can facilitate bookings for clients who choose to use the platform's matching and booking service.

Where a client books through Therapy World, the client makes payment to Therapy World and Therapy World matches the client with an appropriate therapist based on the client's requirements, preferences and the availability of suitable practitioners.

The therapist then provides the counselling or psychotherapy to the client.

Where a client chooses to use Therapy World's matching service, we gather information about what they are looking for, such as their reasons for seeking therapy, preferences, location, session type and other relevant requirements.

We then use this information to identify an appropriate therapist from the practitioners available through the service.

The aim is to identify a suitable match while taking into account the client's requirements and the therapist's professional experience and availability.

Yes. Therapy World has a referral service for therapists who would like to be considered for suitable client enquiries.

During registration, therapists can indicate whether they would like to be considered for referrals. When suitable referrals become available, therapists who have opted in may be contacted based on factors such as their location, availability, areas of expertise, therapeutic approach and the needs of the prospective client.

The referral service is intended to help connect prospective clients with therapists who may be appropriate for their needs. Being listed on Therapy World or opting in to referrals does not guarantee a particular number of referrals, enquiries or bookings.

No. Therapists should only accept clients where they consider themselves appropriately qualified, experienced and available to provide the requested support.

If a referral is not appropriate for your practice, you should inform Therapy World as soon as reasonably possible so that an alternative practitioner can be considered.

No. Being listed on Therapy World does not guarantee a particular number of enquiries, bookings or referrals.

The number of enquiries or bookings received may vary depending on factors such as location, areas of expertise, availability, client demand and the number of therapists offering similar services.

When a client contacts or books directly with a therapist through their individual Therapy World profile, the therapist manages the booking, payment arrangements, fees and cancellation policy directly with the client.

Therapists are responsible for clearly communicating their fees, payment arrangements and cancellation policy to their clients.

Where a client chooses to use Therapy World's matching and booking service, the booking and payment are made through Therapy World.

Therapy World's 48-hour cancellation policy applies to bookings made through Therapy World. Clients should refer to the applicable booking terms for further information.

The therapist provides the counselling or psychotherapy session to the client in accordance with the arrangements made through the Therapy World booking service.

If a client contacts you directly through your therapist profile and you arrange the sessions independently, your own fees, payment arrangements and cancellation policy apply.

Please ensure that your booking and cancellation terms are clearly communicated to the client before therapy begins.

Each therapist is responsible for ensuring that the information displayed on their profile is accurate, current and not misleading.

This includes qualifications, professional memberships or registration, areas of expertise, fees, locations, availability and the services offered.

You should update your Therapy World profile and notify Therapy World where the change affects your eligibility to remain listed.

Therapists are responsible for maintaining any professional registration, accreditation, membership, insurance or other requirements relevant to their practice.

Therapists should maintain any professional indemnity insurance or other insurance required for their profession, registration, accreditation, employment status or practice arrangements.

Therapists should ensure that their insurance is appropriate for the services they offer.

Yes. Therapists remain responsible for complying with the requirements, ethical standards and professional obligations applicable to their own profession and professional body.

Being listed on Therapy World does not replace or alter a therapist's professional responsibilities.

Yes. All therapists must accept the current Therapy World Terms & Conditions in order to maintain an active profile on the platform.

The Terms & Conditions set out the requirements for using Therapy World and maintaining a therapist profile.

Therapists who do not accept updated Terms & Conditions may have their profiles temporarily unpublished until the updated Terms & Conditions have been accepted.

A profile can subsequently be reinstated once the therapist has accepted the current Terms & Conditions, subject to the applicable membership requirements.

If you no longer wish to maintain a Therapy World profile, you can contact Therapy World to request that your profile is unpublished or otherwise managed in accordance with the current Terms & Conditions and Privacy Policy.

A clear, informative and welcoming profile can help prospective clients decide whether to contact you.

Consider explaining:

• Your professional background and qualifications
• Your therapeutic approach
• The issues you commonly work with
• Who you work with
• What clients can expect from your sessions
• Whether you offer online or face-to-face therapy
• Your location
• Your fees
• Your availability
• How prospective clients can contact you

Avoid making guarantees about outcomes or using claims that could be misleading or difficult to substantiate.

You should review your profile regularly and whenever there is a significant change to your practice.

In particular, update your profile when your qualifications, professional membership, registration, fees, location, availability, contact details or areas of practice change.